Shipping and delivery

Shipping Policy

  1. Fulfilment & scope
    • All orders are picked, packed and shipped from the USA. Some orders may ship in multiple parcels if items are stocked in different warehouses.
    • This policy covers clothing (T-shirts, caps, hoodies, coats). (Decals may ship separately and can follow slightly different packaging methods.)
  2. Processing times (before dispatch)
    • Orders placed Mon - Fri are usually processed within 3 - 5 business days (excluding US public holidays).
    • Orders flagged for fraud checks, address issues, or stock reconciliation may take longer - we’ll email you if that happens.
    • Edits/cancellations: Our partner moves quickly; we can’t guarantee changes once an order is submitted. Email [email protected] immediately and we’ll try to help.
  3. Shipping methods, carriers & tracking
    • Service levels and carriers (e.g., USPS, UPS, FedEx, DHL) are presented at checkout by our partner based on destination, weight and dimensions.
    • All services are tracked. You’ll receive a dispatch email with tracking; tracking can take 24 - 48 hours to start updating.
    • Signature-on-delivery may be used for higher-value orders or at our discretion to prevent loss.
  4. Estimated transit times (business days, excluding customs time)
    • USA & Canada: 7 - 14 days
    • Overseas: 14 - 21 days
  5. Estimates are not guarantees. Severe weather, peak seasons and customs clearance can extend timelines.
  6. Rates, currencies & taxes at checkout
    • Shipping prices and options are calculated in real time by our partner at checkout.
    • You’ll see charges in the currency shown at checkout. Foreign Exchange (FX) conversion is handled by your card/payment provider.
    • For some destinations, a remote-area surcharge may apply (shown at checkout if relevant).
  7. International duties & import taxes (UK, EU, CA and others)
    • Unless otherwise stated at checkout, we ship Delivered At Place (DAP), as duties unpaid. This means local duties, taxes and brokerage are paid by the recipient upon import.
    • If we ever offer a Delivered Duty Paid (DDP), with duties paid, option in future, it will be clearly labelled at checkout.
    • Customs may require the recipient’s tax ID or other details and may retain the parcel until fees are paid.
  8. Address types & limitations
    • PO Boxes / APO / FPO: Availability depends on the service selected and the destination. If a chosen service can’t deliver, we’ll contact you to switch service or obtain a street address.
    • We don’t ship to freight forwarders where export compliance is unclear. Orders to obviously incomplete or invalid addresses may be cancelled and refunded.
  9. Split shipments & out-of-stock items
    • Items may ship separately at no extra shipping cost to you.
    • If an item becomes unavailable after you order, we’ll ship the rest and replace or refund the unavailable item.
  10. Delivery issues (lost, late, damaged)
      1. Late or stalled tracking: Carriers sometimes miss scans; most parcels resume movement within 2 - 3 business days.Marked “Delivered” but not received:Check with household members/neighbours and safe places;
      2. Verify the address on your order confirmation;
      3. Wait 24 hours in case of a premature scan; then
      4. Email [email protected] within 7 days of the “delivered” scan.
    • Damaged in transit: Photograph the parcel exterior, interior packaging and item and email us within 7 days of delivery.
    • Wrong item / defective item: See our Returns & Exchanges policy. We’ll issue a pre-paid tracked label for approved cases.
  11. Refused, unclaimed or undeliverable parcels
    • Parcels returned to us due to refusal, non-payment of import fees, address errors or non-collection may be refunded minus original shipping, return shipping and any carrier surcharges our partner passes through (where applicable). We can re-ship once fees are settled.
  12. Support
    • Email: [email protected]
    • Response time: We aim to reply within 1 - 2 working days.
    • For returns of faulty/wrong items, see: Returns & Exchanges Policy.